How Fundbox Uses AI and Humans to Deliver a Great Customer Experience

December 20, 2018 Helena Chen

Fundbox is a fast-growing fintech startup based in San Francisco that is quickly changing the way small businesses secure funding. It’s about time, too, since the lending industry has remained unchanged for the most part since the 1950’s. How do they do it?

Check out this podcast featuring Vengreso CMO, Bernie Borges as he interviews Fundbox Head of Sales and Support, Basile Senesi, on how they challenge traditional underwriting standards to provide personalized customer experiences. By harnessing the power of AI – specifically through data science and automation – Fundbox is able to serve clients who may have previously been unqualified for funding and give them much needed access to credit.

Even if you’re not in the finance industry, this podcast is worth a listen — you’ll learn how AI is helping businesses across the board make the customer experience more human.

If you’d like to check out other Vengreso podcasts, be sure to check out Victor Belfor, Senior Vice President of Channel Sales and Business Development at Conversica, talk about how to be a modern marketer in the age of data and analytics.

 

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