AI Expo: Dr Sid J Reddy on Conversational AI Basics and Design
In this presentation, we will introduce our artificial intelligence approach to creating, deploying, and continuously improving, an automated sales assistant that engages in a genuinely human conversation, at scale, with every one of an organization’s sales leads. We will present empirical data to assess how personalized, responsive and helpful the AI assistant is. We share our observations on the ability of the assistant to help in increasing sales and delve deeply into how an artificial intelligence assistant can free humans to focus on higher-value activities, and even lead businesses to employ more people, not fewer, as a result of implementing AI. We will delve into the development of our systems, which have been trained using state of the art machine learning algorithms over linguistic features computed from millions of real conversations between leads and clients, and share observations regarding the rationale on why the assistant was successful in increasing sales, improving marketing and gathering critical business intelligence.