Collateral and Infographics

Automotive Service Assistant - datasheet

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Data Sheet Automotive Service Assistant AI-driven service customer engagement software. Only from Conversica ® . The ability to engage service customers – and keep them engaged – is critical to a dealership's revenue and, even more important, its ability to retain those customers through to the next buying cycle. And that buying cycle is worth a lot more than just one or two cars: An average customer is worth $517,000 over their lifetime 1 . And while the average new car sale yielded 3.58% gross, the average service yielded 72% 2 . So it's clearly worth the effort. But contacting and engaging service customers takes time, effort and close monitoring, and that's just not possible for the typical service team when there are hundreds or thousands of customers to work. Not surprisingly, good opportunities get dropped. But now Artificial-Intelligence based solutions are emerging that can take over that engagement process economically and at far greater scale than is possible by the typical service staff, freeing your service people to do what they do best – provide excellent service. The typical service advisor, assistant or Business Development Center may send a handful of emails or place a few phone calls to a potential service customer before moving on. In contrast, Conversica ® 's Artificial Intelli- gence-based service assistant engages potential service customers in natural, two-way human conversations, and continues to engage and nurture them until they either express interest or specifically opt-out – which could be in one day, a few months or even a year. The automated assistant tirelessly keeps customers tied to the dealership throughout the ownership cycle. With artificial intelligence for service, Conversica can also deliver valuable Tirelessly keep customers tied to the dealership throughout the ownership cycle What • Automated Auto Service Assistant that tirelessly keeps customers tied to the dealership throughout the ownership cycle How • Uses Artificial Intelligence to engage potential service customers in natural, two-way human conversations, and continues to engage and nurture them until they either express interest or specifically opt-out • Increases ROI on each service customer by persistently and politely handing each one over at the very time they are ready to engage so your service people can focus on providing excellent service instead of chasing dead leads • Keeps customers tied to the dealership throughout the ownership cycle Why • The ability to keep service customers engaged is critical to a dealership's revenue and its ability to retain those customers through to the next buying cycle • But contacting and engaging service customers takes time, effort and close monitoring, and that's impossible for the typical service team when there are hundreds or thousands of customers to work • So good opportunities get dropped, and service revenue and future auto sales opportunities are missed 1 Carl Sewell, Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer 2 NADA December 2015 statistics

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