FOSTER CITY, CA - (31 August, 2017) Proven Enterprise Customer Success Expert Joins the Leader in Conversational AI
FOSTER CITY, CA—August 31, 2017—Conversica, the leader in conversational AI for business, today announced that Brian Kaminski has joined the company as Chief Customer Officer. Kaminski is an accomplished customer success expert with 20 years of experience in the technology industry in both rapidly growing startups and publicly traded companies. In this new executive role, Kaminski will manage the people and processes that ensure ongoing success for current and future customers as the company rapidly grows in capabilities, industries and geographies.
Kaminski will be responsible for building an organization that scales with the company’s dramatic growth in customer acquisition, delivering a seamless customer onboarding experience, creating exceptional value for customers and partnering with Conversica’s product team to drive further innovation.
“As we continue our exciting growth, Conversica will leverage Brian’s exceptional experience managing customer success as a core competency, as well as his business acumen,” said Alex Terry, CEO of Conversica. “In addition, his proven track record supporting the most sophisticated enterprise customers is just what we need as companies such as Microsoft, CenturyLink and Box push us to continually expand our products, services and best practices.”
Kaminski joins the company from IBM, where he served as worldwide client success executive and developed the strategy for customer success across IBM’s multi-billion dollar SaaS portfolio. Prior to IBM, Kaminski was Chief Customer Officer at Marin Software, a publicly traded adtech company with over $100 million in revenue, where he led all post-sale activities, including onboarding, account management, renewals, training and services. During his tenure, the company saw substantial increases in customer retention and achieved its highest revenue growth from existing customers.
“This is a critical position with a break-out category leader in the conversational AI space, as well as an opportunity to work with an exceptional leadership team,” said Kaminski. “I am passionate about building great teams, onboarding and retaining great customers, and delivering exceptional value for both our users and our business. I am excited to bring my experience to bear at such a crucial time in Conversica’s growth and look forward to facilitating the important upcoming milestones in the company’s future.”
Kaminski joins a seasoned executive team at Conversica, recently expanded with the addition of Dr. Sid Reddy as Chief Scientist and Victor Belfor as Senior Vice President of Business Development.
Conversica is the leader in AI-powered business conversations and the only provider of AI-driven lead engagement software for marketing and sales organizations. The flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying and following up with leads via natural, two-way conversations. Used by more than 1,000 companies worldwide, Conversica’s sales assistants are built on a proven AI platform integrating natural language processing (NLP), natural language generation (NLG), and machine learning (ML) capabilities and engage prospects over multiple communication channels and in multiple languages. Recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California.